Shipping Policy

1. Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends, holidays, and exceptional peak periods. Processing time may be longer during promotions, product launches, inventory checks, address verification, or risk review.

2. Delivery Time

Estimated delivery times are provided for convenience only and are not guaranteed. Actual delivery time may vary depending on destination, shipping method, customs clearance, weather conditions, carrier delays, public holidays, local delivery conditions, and other factors beyond our control.

3. Shipping Fees

Shipping charges, if applicable, will be shown at checkout or otherwise communicated before order confirmation. Shipping fees may vary based on destination, product weight, product size, order value, shipping method, and promotional rules.

4. International Orders

For international shipments, customs duties, taxes, import fees, brokerage fees, and related charges may apply depending on the destination country or region. These charges are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

5. Address Accuracy

Please ensure that your shipping information is accurate and complete. We are not responsible for delays, failed deliveries, loss, return shipping fees, or additional charges caused by incorrect or incomplete shipping details submitted by the customer.

6. Tracking and Delivery Issues

Where available, tracking information may be provided after the order has been shipped. Tracking updates may take time to appear after the carrier receives the package.

If a package is marked as delivered but cannot be located, please contact the carrier first and then contact us for further assistance.

7. Contact

For shipping questions, address corrections, delivery issues, or tracking support, please contact us using the information below.