Legal Information
Return & Refund Policy
Last updated: May 24, 2026. This Return & Refund Policy explains how return requests, exchanges, and refunds are handled by Yiwu dongyao e commerce firm.
1. Return Window
Return requests should be submitted within 14 days after delivery unless a different period is clearly stated on the product page, checkout page, order confirmation, or promotional notice.
2. Eligible Items
To be eligible for a return, items must be unworn, unused, unwashed, undamaged, in original condition, with all original tags, accessories, manuals, labels, and packaging included where reasonably possible.
3. Non-Returnable Items
Items marked as final sale, clearance items, gift cards, customized or personalized items, hygiene-sensitive products, opened consumable products, and products damaged due to misuse, improper care, accidental damage, or normal wear may not be eligible for return unless required by law.
4. Return Approval Required
Please contact us before sending any return. Unauthorized returns may be refused and may not qualify for refund. We may request your order number, contact details, reason for return, photos, videos, packaging images, and other supporting information to review your request.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within approximately 5 to 10 business days, depending on your payment provider, bank, or card issuer.
6. Return Shipping
Unless the item is defective, damaged, or shipped incorrectly due to our error, return shipping costs are generally the responsibility of the customer. Original shipping fees, customs duties, taxes, insurance fees, and handling charges are typically non-refundable unless required by law.
7. Contact
For return, refund, or exchange requests, please contact us using the information below. Do not send products back without written return instructions from us.
Yiwu dongyao e commerce firm
+86 15520745015
600 Hastings Ave, St Paul Park, MN 55071
